Conveyor equipment supplier Prok has opened a new service facility in Surabaya, Indonesia, which it said underscores its dedication to providing expertise and service capabilities to the local industry.
The purpose-built Surabaya facility has been designed to offer conveyor pulley refurbishment services to the mining companies of southeast Asia and offers a key advantage: a strategic location that allows the company’s global refurbishment and service teams to be in close proximity to major mining operations.
“This proximity allows for local engineering support, responsive operational and maintenance assistance, and round-the-clock service and emergency support,” the company said, noting that its clients can secure direct site support including technical services, engineering, stock, safety auditing and rationalisation.
Prok General Manager Wade Guelfi said the supplier has a long history in Indonesia, having been a key supplier of conveyor equipment and services to the region for many decades, and the new facility was formed in partnership with local customers.
“The facility makes sense for our local customers in Indonesia,” Guelfi said.
“In order to bring this vision to life we worked closely in collaboration with our customers in the region. They were obviously keen and interested as this facility will bring lasting value to their operations. It means they have an OEM conveyor components manufacturer on their doorstep to help maximise their conveyor performance.”
The Surabaya facility boasts a range of conveyor products and services that meet international quality standards, with the capacity to refurbish pulleys weighing up to 30 tons.
Prok’s global network of specialist conveyor facilities and production teams are also located in Australia, the U.S., Canada, Chile and Brazil.