Construction equipment manufacturer JCB Southeast Asia has introduced a new customer support package, including the launch of JCB LiveLink. This innovative software system enables JCB dealers to support machine owners by monitoring and managing their machines remotely to help maximise machine performance and productivity.

The global manufacturer has also announced the appointment of three new dealers – Mitra JCB in Kalimantan, Persada JCB in Sumatra and T&C JCB in Vietnam – to ensure they continue to deliver global expertise across local regions.

JCB LiveLink uses satellite and cellular technology and is compatible with the vast majority of JCB machines. JCB dealers can access the information via an internet connection as the LiveLink computer is built into JCB’s machines where it collects information from a number of sensors. This information is sent, using mobile communications technology, to JCB’s secure data centre. This machine management information is then displayed to users via the LiveLink website, by email or via mobile phone.

In addition to enabling JCB dealers to view a customer’s fleet and guaranteeing timely servicing, the benefits of this monitoring system include maintenance reporting, critical machine health alerts, real time location data and geo-fencing alerts. This step to advance machine monitoring and security is part of JCB’s effort to ensure owners investments are protected, whilst providing their customers with unrivalled customer support.

“At JCB, we are constantly looking for new and innovative ways to help customers get the most of their machines and LiveLink telematics is just one way we are improving our customer service support. Another way we are doing this is by delivering global expertise at a local level by expanding our dealers’ network coverage across the region,” said JCB Southeast Asia managing director Tom Cornell.

JCB is the world’s third largest manufacturer of construction equipment. The company has more than 12,500 employees and 22 factories around the world, including 11 in the UK and others in India, China, Brazil and North America. The company makes more than 300 different machines including backhoe loaders, tracked and wheeled excavators, mini and midi excavators, Loadall telescopic handlers, wheeled loading shovels and compaction equipment.